FAQ
KOOKY CREAM FREQUENTLY ASKED QUESTIONS (FAQS):
General:
What are the operation hours for Kooky Cream’s outlet?
Operating daily with last call 30 mins before closing:
- Kooky Cream @ The Hub, SS2
- Sun - Thu (12:30-9:30PM)
- Fri & Sat (12:30-10PM)
- Kooky Cream @ Bangsar, Jalan Abdullah
- Tues - Sun (11AM-7PM)
Is Kooky Cream “Halal”?
While we do not have halal certification, we want you to know that we are committed to providing our customers with the highest quality products and services, and we take your concerns very seriously. We source all of our ingredients from trusted halal suppliers, and we are proud to have Muslim team members on staff. Please don't hesitate to reach out to us if you have any further questions or concerns. We appreciate your interest in our bakery and hope to have the opportunity to serve you soon.
About Cake(s) & Other Baked Goods:
What are ambient cakes?
Ambient cakes are cakes best served at room temperature (23°C - 26°C). Many cakes, especially those with buttercream or chocolate ganache fillings, should be enjoyed at room temperature for the best flavours and textures.
How do I store ambient cakes?
Do keep the cakes in the fridge if you are storing them overnight. Before enjoying the cake, leave it at room temperature for about an hour for the cake to soften again.
How many pax can the whole cakes be suitable to cater to?
5 inch : 4-6 pax
6 inch : 6-8 pax
9 inch : 8-12 pax
Sliced Cakes:
Where can I purchase Kooky Cream’s sliced cakes?
You may purchase our daily sliced cakes by walking-in to our outlets, preorder here on our website, or order on the Beepit app.
May I preorder Kooky Cream’s sliced cake in advance?
Yes, of course! View all of our sliced cakes here.
How many sliced cakes are required to form a perfect whole cake?
Our sliced cakes are cut from a 9 inch cake. You will need 12 slices to form a perfect 9 inch whole cake.
How long can the sliced cake(s) last from the day I purchased it?
As our cakes are all freshly made and contain either fresh fruits, fresh cream, etc. We recommend that customers store the sliced cakes chilled and consume them within 1-2 days upon purchasing from our bakery.
Whole Cakes:
Is the cake freshly made?
Yes, all of our whole cakes are made upon order.
How many days in advance should I preorder a whole cake from Kooky Cream?
Depending on the cake, our preorder lead time varies. Some cakes may require a pre-order at least two days in advance, while others can be prepared on the same day. View all of the options here.
How long can I keep the whole cake(s)?
We recommend to store the cakes chilled and to consume them within 2-3 days upon collection/receiving.
What if I need a cake urgently, will Kooky Cream have any whole cake available in-store for me to walk-in purchase?
We do have a limited list of whole cakes available (while stock lasts) from The Hub SS 2 outlet only. You can place your orders via our GET IT TODAY menu.
What will be included in Kooky Cream’s whole cake order if I were to order?
All of our whole cakes will be packed in our self designed cooler bag, and include a tall champagne candle, an acrylic Happy Birthday topper and a plastic cake knife packed separately in an envelope.
Does Kooky Cream provide message card?
We do offer customized message limited to 50 words, you may fill up your message while placing order.
Does Kooky Cream provide sparkle candles?
We do have sparkle candle offerings with RM3.50/each in-store.
Does Kooky Cream provide writing on cake services?
Unfortunately, we do not have writing on cake services.
Does Kooky Cream provide whole cake customization?
Unfortunately, we do not cater to any sort of customisations at the moment.
Payment:
What is the payment method for whole cake pre-ordering(s)?
There are few payment methods for whole cake preordering according to different platform(s):
- WWW.KOOKYCREAMBAKERY.COM - Kooky Cream official website (PayPal payment, Credit/Debit Card, FPX, e-Wallets)
- Direct message via Kooky Cream Customer service hotline at +6012-240 4211 (Inter-Bank Transfer payment)
Full payment require upon preordering?
Yes, full payment is required for all orders to serve as order confirmation.
Cancellation, Amendment of Order(s), Exchange & Refund:
Can I cancel my order after payment confirmation, will I get a full refund?
Cancellation of order will need to be notified to our Kooky Cream’s customer service team at least 2 days before the delivery or collection date. A refund will not take place but the amount will be credited for your next purchase with us.
Can I change my order after I have confirmed my order with full payment transferred from Kooky Cream?
Yes, amendment of orders can be done with at least 2 days of notification to any of our Kooky Cream’s customer service team.
Can I change my date of collection/delivery after I have confirmed my order with full payment transferred?
Yes, amendment of date of collection/delivery can be made with at least 2 days of notification to any of our Kooky Cream’s customer service team.
Other(s):
Does Kooky Cream supply to cafes?
Unfortunately, we do not supply cakes to cafe(s). However, we do supply cookies and cake loaves to cafe(s). You may contact us at hello@kookycream.com for further cafe(s) cookies supply details.
Does Kooky Cream accept collaboration(s)?
Yes, Kooky Cream is constantly looking for new excitement for our cake lovers. You may contact our marketing team at marketing@kookycream.com for any collaboration project idea(s).
Are the informations above able to help you? If these aren’t able to answer your doubts and inquiries, contact us directly via email at hello@kookycream.com / DM us via Instagram or Facebook and we will reach out to you as soon as possible.
