FAQ


KOOKY CREAM FREQUENTLY ASKED QUESTIONS (FAQS):

General:

What are the operation hours for Kooky Cream’s outlet?

Operating daily with last call 30 mins before closing:

  • Kooky Cream @ The Hub, SS2
    • Sun - Thu (12:30-9:30PM)
    • Fri & Sat (12PM-10PM)
  • Kooky Cream @ Bangsar, Jalan Abdullah
    • Mon - Sun (11AM-7PM)

 What time is the cut off time for Kooky Cream’s outlet?

Our last call for both outlets is 30 mins before closing respectively. 

Is Kooky Crem “Halal”?
Unfortunately, we are not halal certified, but we are pork free, alcohol free and we do also have muslim bakers working with us in the bakery team.

 

About Cake(s) & Other Baked Goods:

What are un-chilled cakes?
Un-chilled cake is cake that is best to be consumed at room temperature where the moisture of the cake can be released and you will be able to have it at its best textures and flavours. 

How can I store un-chilled cakes?
To keep the cake fresh, it is best to chill it for storage purposes. 

How long can I keep the sliced cake(s)?
Our sliced cakes are recommended to be chilled and consumed within 1-2 days upon collection/receiving. 

How long can I keep the whole cake(s)?

Our whole cakes are recommended to be chilled and consumed within 2-3 days upon collection/receiving. 

How many pax can the whole cakes be suitable to cater to?
5 inch : 2-4 pax
6 inch : 4-6 pax
9 inch : 6-12 pax

 I have too many glass jars at home, can I bring my own jars to any Kooky Cream’s outlets to have the purchased cookies filled in my own jars

Unfortunately, we do not practice replenish jar cookies service in any of our outlets at the moment. Alternatively, you may purchase our cookies in 1 kilogram (kg) form and replenish them yourself at home. 

 

Sliced Cakes:

Where can I purchase Kooky Cream’s sliced cakes except by walk-ins
You may purchase our daily sliced cakes from any of our outlets via Beepit and delivery services are provided by Beepit too.

May I preorder Kooky Cream’s sliced cake in advance?
Unfortunately, as our sliced cake choices change daily based on daily availability, sliced cake preordering is unavailable. 

How many sliced cakes are required to form a perfect whole cake?
As our sliced cakes are being cut from a 9 inch cake, it requires 12 slices to form a perfect 9 inch whole cake. 

May I have the daily sliced cake menu for both Kooky Cream’s outlets?
Unfortunately, as our sliced cake choices change daily based on daily availability, sliced cake preordering is unavailable at the moment. However, daily sliced cakes availability can be viewed from Beepit as the team will update it once the cafe is open daily. 

How long can the sliced cake(s) last from the day I purchased it?
As our cakes are all freshly made and contain either fresh fruits, fresh cream, etc, we do recommend that customers chilled and consume them within 1-2 days upon purchasing from our cafe. 

 

Whole Cakes:

Is the cake freshly made?
Yes, all of our whole cakes are only being made upon preordering(s).

Where can I get the full Kooky Cream preorder menu?
You may view our full preorder menu (including: whole cakes, loaves, tarts, mini pavlovas, cookies and brownies) via our website. 

How many days in advance should I preorder a whole cake from Kooky Cream?

Most of our whole cakes require at least 2 days before 2PM of preordering. 

How may I pre-order a whole cake from Kooky Cream?
You may pre-order with us directly via these platform below:

  • Whatsapp us at 012-240 4211
  • Order online via our website 
  • Order via our official third party website at www.caketogether.com

What if I need a cake urgently, will Kooky Cream have any whole cake available in-store for me to walk-in purchase?
Unfortunately, we do not have ready made whole cakes offered in-store. But we do have a limited list of whole cakes available (while stock lasts) to be preordered with at least 3 hours of preparation time once order is being confirmed with payment transferred. (e.g.: made order with full payment at 12PM, you may collect anytime from 3PM onwards at the selected outlet)

What will be included in Kooky Cream’s whole cake order if I were to order? 
All of our pre-order whole cakes are being packed nicely with our self designed cake box, and a plastic knife packed separately in a paper bag.

Does Kooky Cream provide candles and cake topper for pre-ordered whole cake orders?
Yes, we do provide normal candles upon request when preordering. Simple cake topper will also be provided with short wishes like “happy birthday” written on it upon request. 

Does Kooky Cream provide sparkle candles?
We do have sparkle candle offerings with RM3.50/each in-store.

Does Kooky Cream provide writing on cake services?
Unfortunately, we do not have writing on cake services. But we do able to provide a simple cake topper with short message written on it like “happy birthday” upon request or you may fill it up accordingly on your order when selecting your preferred cake on our website. The cake topper will then be packed separately with the plastic knife in a paper bag. 

Does Kooky Cream provide whole cake customisation?
Unfortunately, we do not cater to any sort of customisation at the moment. 

 

How to Order:

Where can I preorder Kooky Cream’s whole cake(s)?

Kooky Cream whole cakes are available to be pre-ordered via the platforms below:

  • WWW.KOOKYCREAM.COM - Kooky Cream official website (Self-Collection only)
  • WWW.CAKETOGETHER.COM - Kooky Cream official third party website (Delivery only)
  • Direct message via Kooky Cream Customer service hotline at +6012-240 4211 (Self Collection / Delivery)

 

Whole Cake(s)’ Collection/Delivery:

Can I self collect from any Kooky Cream’s outlet?
Yes, self collection is available from any of our outlets daily with pre-ordering of whole cake 2 days before 2PM in advance. 

Can I arrange my own delivery service like Grab/Lalamove to collect my whole cake order(s) on behalf of me?
Yes, self arrangement of delivery services to collect on behalf of you is possible. However, as cakes are fragile, we do recommend customer(s) to arrange car pick up instead of bike pick up. 

What should my driver mention when collecting pre-ordered whole cake(s) on behalf of me?
As cakes are fragile, we do recommend customer(s) to arrange car pick up instead of bike pick up. Upon collection, your driver will just need to mention the name written on the pre-order form and the cake ordered as collection verification will do. 

Can I self collect Kooky Cream’s whole cake from After Black cafe, Sunway?
Yes, you can self collect our whole cake from After Black cafe, Sunway. However, the orders will need to be pre-order directly from AfterBlack themselves as we both have separate business accounts. Do note that AfterBlack incurred 6% SST too. 

Do you deliver?
Yes, we do deliver pre-order whole cake(s) with at least 2 days before 2PM of preordering. However, as we engaged a third party delivery partner to deliver the whole cake order(s), the delivery fees will vary based on location within Klang Valley.   

How does Kooky Cream charge for delivery?
We engaged a third party delivery partner to deliver our whole cake order(s). Hence, the delivery fees will vary based on location within Klang Valley.

 

Payment:

What is the payment method for whole cake pre-ordering(s)?

There are few payment methods for whole cake preordering according to different platform(s):

  • WWW.KOOKYCREAMBAKERY.COM - Kooky Cream official website (PayPal payment, Credit/Debit Card, FPX, e-Wallets)
  • WWW.CAKETOGETHER.COM - Kooky Cream official third party website (Credit/Debit Card, FPX, PayPal, e-Wallets)
  • Direct message via Kooky Cream Customer service hotline at +6012-240 4211 (Inter-Bank Transfer payment) 

Full payment require upon preordering?

Yes, all whole cakes preordering require full payment as order confirmation at least 2 days before 2PM in advance.

 

Cancellation, Amendment of Order(s), Exchange & Refund:

Can I cancel my whole cake order after payment confirmation, will I get a full refund?
Cancellation of order will need to be notified to our Kooky Cream’s customer service team at least 2 days before 2PM. However, a refund will not take place but the amount will be credited for your next purchase with us.

Can I change my whole cake order after I have confirmed my order with full payment transferred from Kooky Cream?
Yes, amendment of whole cake(s) can be done with at least 2 days before 2PM of notification to any of our Kooky Cream’s customer service team.

Can I change my date of collection/delivery after I have confirmed my order with full payment transferred? 
Yes, amendment of date of collection/delivery can be made with at least 2 days before 2PM of notification to any of our Kooky Cream’s customer service team. 

 

Other(s):

Does Kooky Cream supply to cafes?
Unfortunately, we do not supply cakes to cafe(s). However, we do supply cookies and cake loaves to cafe(s). You may contact us at hello@kookycream.com for further cafe(s) cookies supply details. 

Does Kooky Cream accept collaboration(s)?
Yes, Kooky Cream is constantly looking for new excitement for our cake lovers. You may contact our marketing team at
marketing@kookycream.com for any collaboration project idea(s).

 

 

Are the informations above able to help you? If these aren’t able to answer your doubts and inquiries, contact us directly via email at hello@kookycream.com / DM us via Instagram or Facebook and we will reach out to you as soon as possible.