Collection Policy

Collection Policy

Same day collection orders will have to be placed before 2pm to be collected on the same day. Orders placed after 2pm will be collected the following day or any other day as selected by you.

1. Collections are available for both outlets.

• The Hub SS2, from 12pm to 9pm only.
• Bangsar, from 12pm to 6pm only (closed on Mondays).
• Collections are fulfilled via time slots selected.
• Although Kooky Cream strives to cater to your order in the most punctual manner as possible, we cannot be held liable if your order is delayed due to unforeseen circumstances that are out of the control of Kooky Cream.
• Please take note that when collections, you will have to mention your order number, name and the cake ordered as collection verification to collect your cake. If you have arranged someone (e.g. friends, Grab express, Lalamove pick up, etc.) to collect on behalf of you, he/she will need to mention the name written on the order and the cake you ordered will as collection verification to collect the cake.
• As cakes are fragile, collection by car is highly recommended.